A. You can unsubscribe from our emails by either hitting the unsubscribe button at the bottom of any email we have sent to you. When we call you, you can request to be put on our do not call list.
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PopUP CleanUP cares about the health and safety of people, places and our planet. Our clients are comforted by the consistent quality of our service providers and environmentally sound cleaning solutions for every occasion. They make moments memorable, we take care of the rest!
A. We are currently available in select cities across the United States. Please see our list below:
Albuquerque, Atlanta, Austin, Baltimore, Boston, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Fort Worth, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, Newark, New Orleans, New York City, Oakland, Oklahoma City, Orlando, Philadelphia, Phoenix, Portland, Providence. Raleigh-Durham, Richmond, Sacramento, San Antonio, San Diego, Santa Barbara, Santa Fe, Salt Lake City, San Francisco, San Jose, Savannah, Seattle, St. Louis, Tampa, Washington D.C.
A. We review each applicant, check references, contact current and past employment, and review their background check. Once all of these steps are completed we provide training and quality control for each cleaning assignment.
A. Yes, we will provide certificates of insurance for any project upon request.
A. We are confident every service provider you encounter on our platform will deliver A+ service. We do not allow for provider selection at this time. In our experience, availability of service and getting the job done when you need it is of great importance. Once you book your service we send out your request to all available crew members.
A. Unless your service requires a quote, you will be required to make a credit/debit card deposit to confirm the date and time of your service appointment. Once your service is complete you will receive an invoice via email to complete the payment of the service completed. A receipt will be sent to your email address on file. You will always be able to access to your billing history with PopUP CleanUP.
A. You will be required to make a credit/debit card deposit to confirm the date and time of your service appointment. Once your service is complete you will receive an invoice via email to complete the payment of the service completed.
A. We accept all major credit cards, debit cards and Paypal. We do not accept cash or check payments. A tip is never required, but if you are feeling generous feel free to tip.
A. You can cancel your service at any time. We require a 48 Hour cancellation notice, all cancellations will incur a kill fee of 10% of agreed estimate due immediately upon cancellation.
A. Our pricing for events vary depending on the following factors:
Square Footage of Space
Estimated # of guest expected
Condition of the space, which will be accessed previous to the contract being submitted
Number of restrooms
Any specialized services you required will be priced accordingly
If our cleaning crews are required to stay beyond the hours specified an additional hourly fee of $75/hr will apply. Miscellaneous supplies ordered for your event will be added to your final invoice and all receipts will be scanned and emaiedl to you directly.
A. Log into your account. On the top right hand corner of the screen, click on the menu icon, scroll down to and click on account Account Settings. Click change payment and enter your information.
A. We are 164-BIT encrypted. If you do not see the lock icon at the top left hand corner of your browser, log-in and off.
A. We support Google Chrome, Internet Explorer, IOS and Apple.
Q. HOW DO I UNSUBSCRIBE FROM EMAILS, CALLS OR MAIL.
A. Processing times are slower due to COVID-19. Allow up to 7 business days for background checks to be completed.
A. PopUP CleanUP requires a criminal records search by a third-party vendor as part of our certification process. Only one criminal records search of either the business owner or principal manager of the business is required within the State in which the business is providing services on behalf of PopUP CleanUP. Our third-party vendor uses a national criminal database (“NCD”) to screen service professionals. The comprehensiveness of the NCD varies by state. Please be aware that the reporting in the NCD is particularly limited in the following states: AL, CO, DE, GA, ID, KS, LA, ME, MA, MI, MS, MT, NE, NV, NH, NM, SD, UT, VA, VT, and WY.
A. PopUP CleanUP does not hire crew members who have not passed a background check.
A. You can unsubscribe from our emails by either hitting the unsubscribe button at the bottom of any email we have sent to you. When we call you, you can request to be put on our do not call list.
Phone Number:
Email:
Address
4859 West Slauson #307 Los Angeles, CA 90056-1288
We value your privacy
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.