FREQUENTLY ASKED QUESTIONS

UPDATED JUNE 6, 2020

PopUP CleanUP cares about the health and safety of people, places and our planet.  Our clients are comforted by the consistent quality of our service providers and environmentally sound cleaning solutions for every occasion. They make moments memorable, we take care of the rest!

GENERAL

Q. IS POPUP CLEANUP AVAILABLE IN MY AREA?

A. We are currently available in select cities and states on the west coast. Please see our list below:

  • Los Angeles County

  • Orange County

  • Riverside County

  • San Bernardino County

  • Ventura County

Q. HOW  ARE YOUR CREW MEMBERS HIRED AND TRAINED?

A. We review each applicant, check references, contact current and past employment, and review their background check.  Once all of these steps are completed we provide training and quality control for each cleaning assignment. 

Q. IS POPUP CLEANUP LICENSED, BONDED, AND INSURANCED?
A. Yes,  we will provide certificates of insurance for any project upon request. ​

Q. CAN I SPECIFY WHICH SERVICE PROVIDER I WANT?
A. We are confident every service provider you encounter on our platform will deliver A+ service.  We do not allow for provider selection at this time.  In our experience, availability of service and getting the job done when you need it is of great importance.  Once you book your service we send out your request to all available crew members.

PRIVACY POLICY 
 

BILLING AND PAYMENTS

Q. INVOICING, RECEIPTS AND BILLING HISTORY?

A. Unless your service requires a quote, you will be required to make a credit/debit card deposit to confirm the date and time of your service appointment. Once your service is complete you will receive an invoice via email to complete the payment of the service completed. A receipt will be sent to your email address on file. You will always be able to access to your billing history with PopUP CleanUP.

Q. WHEN AM I CHARGED?

A. You will be required to make a credit/debit card deposit to confirm the date and time of your service appointment. Once your service is complete you will receive an invoice via email to complete the payment of the service completed.

Q. HOW DO I PAY?  CAN I PAY CASH?  DO I TIP?

A. We accept all major credit cards, debit cards and Paypal. We do not accept cash or check payments. A tip is never required, but if you are feeling generous feel free to tip.

Q. WHAT IS YOUR CANCELLATION POLICY?

A. You can cancel your service at any time.  If your service is cancelled 72 hours before it is to begin, we will not charge a cancellation fee.  If you cancel within 48 hours before the service there is a 20% cancellation fee. You can apply your cancellation fee to a future cleaning.

 

Q. HOW IS THE PRICING OF THE SERVICE DETERMINED?

A. The base price for cleaning  houses, apartments, condos, lofts, and commercial spaces is determined by square footage and the type of service you request for that specific job.  

 

Our pricing for events vary depending on the following factors:

  • Square Footage of Space

  • Estimated # of guest expected

  • Condition of the space, which will be accessed previous to the contract being submitted

  • Number of restrooms

  • Any specialized services you required will be priced accordingly

Q. HOW DOES YOUR SATISFACTION GUARANTEE WORK?

A. We are so confident of our services that we actually guarantee your satisfaction.  PopUP CleanUP guarantees to respond to and promptly resolve any specific service issues within one business day.  If for any reason, PopUP CleanUP should fail to meet either of these obligations, you are entitled to a complimentary cleaning service call. This is a key differentiator between POPUP CLEANUP and other suppliers. 

Q. HOW DO I UPDATE MY PAYMENT INFORMATION?

A. Log into your account.  On the top right hand corner of the screen, click on the menu icon, scroll down to and click on account Account Settings.  Click change payment and enter your information. 

ACCOUNT SETTINGS

Q. HOW DO I KNOW THE WEBSITE/APP IS SECURE?

A. We are 164-BIT encrypted. If you do not see the lock icon at the top left hand corner of your browser, log-in and off. 

Q. WHAT DEVICES AND BROWSERS DO YOU SUPPORT?

A. We support Google Chrome,  Internet Explorer, IOS and Apple. 

Q. WHERE DO I DOWNLOAD THE APP?

A. Coming Soon

Q. IS THERE A LOG-IN TROUBLESHOOTING GUIDE?

A. Refer to Booking App

Q. HOW DO I UNSUBSCRIBE FROM EMAILS, CALLS OR MAIL

A. You can unsubscribe from our emails by either hitting the unsubscribe button at the bottom of  any email we have sent to you.  When we call you, you can request to be put on our do not call list. 

Q. HOW DO I CHANGE MY PASSWORD?

A. Refer to Booking App

 

 

BACKGROUND CHECK PROGRAM

Q. HOW IS COVID-19 IMPACTING THE POPUP CLEANUP BACKGROUND CHECK PROGRAM?

A. Processing times are slower due to COVID-19. Allow up to 7 business days for background checks to be completed.

Q. WHICH PROVIDERS UNDERGO A BACKGROUND CHECK?

A. PopUP CleanUP requires a criminal records search by a third-party vendor as part of our certification process.  Only one criminal records search of either the business owner or principal manager of the business is required within the State in which the business is providing services on behalf of PopUP CleanUP.  Our third-party vendor uses a national criminal database (“NCD”) to screen service professionals.  The comprehensiveness of the NCD varies by state.  Please be aware that the reporting in the NCD is particularly limited in the following states: AL, CO, DE, GA, ID, KS, LA, ME, MA, MI, MS, MT, NE, NV, NH, NM, SD, UT, VA, VT, and WY. 

Q. HOW CAN I TELL IF A PROVIDER HAS PASSED A BACKGROUND CHECK?

A. PopUP CleanUP does not hire crew members who  have not passed a background check. 

Q. HOW DO I UNSUBSCRIBE FROM EMAILS, CALLS OR MAIL

A. You can unsubscribe from our emails by either hitting the unsubscribe button at the bottom of  any email we have sent to you.  When we call you, you can request to be put  on our  do not call list. 

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Address

3818 Crenshaw Blvd., #437
Los Angeles, CA 90008

© 2020 by MJC Agency for PopUp Clean Up. All Rights Reserved.